If there's one thing we like better than providing great Web Hosting, it's taking the time to answer a question. Here are answers to some questions that we see on a somewhat regular basis.
General
- Do you offer custom packages?
- Do you give non-profit or educational discounts?
- My website gets a lot of traffic--will this be a problem?
- What if I need more space and bandwidth?
Features and Technology
- I have my own SSL certificate--can Site5 install it for me?
- What do you mean by "low site to server ratios" and how does this benefit me?
- What is "available server power" and how does it benefit me?
- Is your network fast and reliable?
Ordering
- My order wasn't setup immediately. What should I do?
- I'm confused or having trouble with the ordering process. Who should I contact for assistance?
- Can I register a new domain name at the same time I place my order?
- Do I need to have a domain name picked out and registered before I submit my order?
Scripts and Programming
Domain Names
- Do you sell domain names or do I have to buy my domain from another company?
- I want to buy a domain name without hosting. Where do I go to order just a domain name?
Billing and Payments
- If I'm not satisfied, will you give me a full refund?
- Do you accept PayPal?
- Can I pay by check or money order?
- What credit cards do you accept?
- How much will I be billed upon signup?
Policies, Usage and Terms of Service
- Do you offer Reseller services?
- What is your Resource Usage Policy? If my site gets busy, will it be suspended?
Answers: General
Do you offer custom packages?
Sure. You must contact our support before choosing our predefined package.
Do you give non-profit or educational discounts?
Currently No. Although We keep our prices low for everyone, and are therefore unable to offer additional non-profit or educational discounts.
My website gets a lot of traffic--will this be a problem?
This usually depends on the nature of your website. While relatively straightforward sites (think basic html/xhtml content, most shopping sites, webpages, blogs, etc.) can receive tens of thousands of hits at any given time and work perfectly fine, problems can arise with more complex sites--sites with lots of images, scripts or interactivity with visitors. Tens of thousands of users each accessing a database at the same time can cause quite a strain on a server and might be too much for a shared web hosting environment.
The thing to remember is that the term "shared hosting" (which is another term for standard web hosting) means that your site will share a server with other users. This allows for plenty of usage while keeping prices low, but certain sites may not be appropriate for such an environment. If you are unsure whether your high volume website will work with our shared plans, please feel free to contact our support department, and we will be happy to assist you in determining the best solution for your needs.
What if I need more space and bandwidth?
If you need additional space and bandwidth, you can simply upgrade your account to a higher plan. Upgrading your plan provides a much better value than paying for more bandwidth and storage on the side.
Answers: Features and Technology
I have my own SSL certificate--can Site5 install it for me?
Sure! We allow you to use your own SSL certificate if you'd like. There is a one time $15 installation fee for all custom SSL certificates. Contact our customer service department for assistance.
What do you mean by "low site to server ratios" and how does this benefit me?
The number of accounts hosted on a web server can have a significant impact on how quickly that server is able to respond to page requests. Since all users of a server share system resources such as processor time and RAM, a server with too many accounts can be slow to respond and cause your site's visitors to become frustrated and leave.
Many hosting companies pack too many accounts onto each server in an effort to maximize profit. At Site5, we feel that the long term customer satisfaction resulting from providing high performance hosting is far more important than the short term profits made by overfilling servers. Our customers love the extra speed they get at Site5, making them more than happy to recommend Site5 to their friends, family and website visitors.
Join Site5 today and experience the many benefits of our "undercrowded" servers!
What is "available server power" and how does it benefit me?
The amount of server power or server system resources available to each hosting account depends on the number of other websites sharing a given web server. A server's total processor and memory (RAM) is shared by all of the accounts on that server.
All of our accounts are hosted on servers with much fewer accounts than the majority of other web hosts. But, above and beyond that, accounts on our Gold plan will be on servers with half as many accounts as servers hosting Silver plan accounts.
Servers hosting Diamond plan customers will have one quarter as many accounts as the Silver plan. This ultra low site to server ratio means that each individual Diamond hosting account has roughly four times the share of the server's processor and memory as does a Silver account. That's a lot of power!
Is your network fast and reliable?
Yes--very. (Imagine that we are standing next to you moving our hands rapidly and snapping to indicate how fast our servers really are…) Site5's servers are connected to an extremely powerful and fully redundant network (no single point of failure). Our network has over 20 GB/s of available bandwidth from Tier 1 transit providers.
Answers: Ordering
My order wasn't setup immediately. What should I do?
You do not need to take any further action. Our staff continuously checks the order queue for orders requiring verification and will contact you via email or phone if additional information is required to process your order.
Orders are only manually reviewed 24x7. If you feel delay in response then you can contact our support team.
I'm confused or having trouble with the ordering process. Who should I contact for assistance?
If you're having trouble ordering, our sales team will be happy to help!
You can contact our sales department at billing@festivehost.com
We're glad you decided to join the growing Site5 community, and we look forward to providing you with outstanding web hosting service!
Can I register a new domain name at the same time I place my order?
Not yet. Currently our order form does not handle domain name registrations.
Do I need to have a domain name picked out and registered before I submit my order?
Picked out: Yes
Registered: No
When you place an order, the order form will ask you to enter a domain name for your new account. Our web servers will be configured to work with this domain name when your account is provisioned. If you would like to change the primary domain name on your account, you can do so by sending a request to our customer service department.
You do not, however, need to have this domain name registered before you place an order. If you do not yet own the domain name, you should make sure to verify that the domain name is actually available and not already in use.
Answers: Scripts and Programming
Will you install my programs and scripts for me?
Sure. but time matters. Depending upon the script we would charge a small fee or can be done at free of charge. Our hosting accounts come with an autoinstaller that allows you to install over 50 scripts with the click of a button.
Answers: Domain Names
Do you sell domain names or do I have to buy my domain from another company?
FestiveHost currently do not sell domain names.
I want to buy a domain name without hosting. Where do I go to order just a domain name?
Currently we don't sell domain names as a standalone service… If you aren’t experiencing FestiveHost hosting, you are missing out on our core competency, and we can’t give you an opportunity to do that.
Answers: Billing and Payments
If I'm not satisfied, will you give me a full refund?
No. Festivehost Currently not planning to give refunds due to low packages.
Do you accept PayPal?
Yes. We accept Paypal.
Can I pay by check or money order?
FestiveHost only accepts payment via Paypal at this time. We apologize for any inconvenience.
What credit cards do you accept?
We currently accept Credit Cards Processed through Paypal
How much will I be billed upon signup?
Upon signup, you will be charged for your first contract period. For example, if you sign up for a six month plan, you will be charged six times the monthly rate for that plan (the six-month discount monthly rate, to be more specific).
Our order form will calculate the amount of your first invoice before you submit your order, so that you can make sure you know exactly what you will be charged.
Answers: Policies, Usage and Terms of Service
Do you offer Reseller services?
No, Currently FestiveHost do not offering Resell feature.
What is your Resource Usage Policy? If my site gets busy, will it be suspended?
In shared web hosting, the ability to use your account is limited not just by your space and bandwidth, but also by how much of your server's resources (processor and RAM) you may be able to use at a given time. Since you are sharing a server with many other clients, each must operate their site within certain limits to ensure that all accounts perform as well as expected.
We also completely understand, however, that webmasters are often unaware of instances where their site is using too many resources, and that such usage is not done maliciously. Our Level 3 staff is partially dedicated to handling resource usage issues and working with clients to resolve them.
